Isaac Fleck

Product Owner with 6+ years of experience in software development, leading teams, and driving product development. Strong communicator and team player, able to bridge the gap between technical and non-technical stakeholders. He excels in his ability to analyze data and shows efficiencies and results through metrics. Is skilled with Python allowing myself to efficiently work with data as well as create automation’s and perform Testing.

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OnCall Volume Reduction

Project Summary

The objective of this project was to analyze the on-call volume that impacted our engineers and identify areas for improvement to reduce work performed over an iteration.

Project Timeline

The project timeline was 2-4 weeks.

Project Description

As the Business Analyst owning this project, I performed the following tasks throughout the project:

Some tasks that I performed over the life of the project included:

  • Reviewed and provided metrics on initial and final state post initiative
  • Worked with Application Databases and API’s to aggregate data related to On-Call Tickets
  • Identified and ranked error messages based on impact and potential resolutions
  • Presented data to senior developers for approval
  • Created agile artifacts (Epic, Features, and Stories) for development teams to work
  • Reported on final reduction of 35% ticket reduction equating to a reduction of ~140 man hours monthly

Skills and technology’s

This project required the use of the following skills and technologies:

  • Python
  • SQL

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